Return & Replacement Policy
At Jewels of Class, we are a small, independent brand, and every piece is made with care and personal dedication. Hence, we do not offer returns or exchanges. Each design is created with precision, and we kindly ask you to review your selection before ordering.
However, if your jewellery arrives damaged, we will make it right. In these rare cases, we offer a replacement for the same design, subject to availability.
To request a replacement, please follow these steps:
1. Contact us within 48 hours of delivery. Provide a clear, uninterrupted unboxing video showing the sealed parcel before opening.
2. The video must capture all sides of the package and clearly display the product and any damage.
3. Ensure the item is unused, and all original packaging, tags, and accessories remain intact.
4. We will carefully review your request, and if approved, send a replacement of the same design will be delivered in 7 to 10 working days. Please note that all requests must meet these guidelines.
Important Notes:
· We do not offer refunds under any circumstances.
· Requests made after 48 hours of delivery will not be considered.
· Minor colour differences due to lighting or screen variations are not considered damage.
Jewels of Class reserves the right to decline any request that does not follow these guidelines.
For assistance, please contact us at help.jewelsofclass@gmail.com. We truly appreciate your support as we continue to grow.